Q & A

Click Here for ADDCO’s Electric Fireplace Shipping, Return, Cancellation Policy

Click Here for ADDCO’s How to Guide to Convert Your Fireplace to Electric with an Electric Fireplace Insert & Trim

Convert Your Fireplace To Electric Q&A

Q: HOW DO I CONVERT MY FIREPLACE TO ELECTRIC?
CLICK HERE.

Q: ARE ELECTRIC FIREPLACES EASY TO INSTALL?
A: YES. ELECTRIC FIREPLACES ARE DO-IT-YOURSELF PRODUCTS.

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES, YOU CAN INSTALL ELECTRIC FIREPLACE INSERTS INTO ANY EXISTING FIREPLACE.

Q: CAN I USE MY EXISTING SURROUND, MANTEL, OR CABINET?
A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: ARE CUSTOM TRIM FINISHES AVAILABLE?
A: YES. THE AVAILABLE FINISHES ARE BURNISHED BRONZE, SATIN BLACK, AND SATIN NICKEL.

Order Security

Q: IS THE ONLINE CART SYSTEM SECURE TO PLACE AN ORDER THROUGH?
A: YES, ORDERS PLACED THROUGH THE WEB PAGE CART SYSTEM ARE SAFE AND SECURE.
CLICK HERE TO READ OUR PRIVACY / SECURITY POLICY.

Q: IS WWW.ELECTRICFIREPLACES.COM A SECURE SITE TO ORDER THROUGH?
A:  YES, CLICK THE SEAL BELOW FOR VERIFICATION.

Contact Info

Q: CAN I ORDER BY PHONE?
A: YES, CALL 1-800-555-0564

Q: WHERE ARE YOU LOCATED?
A: ADDCO’S CORPORATE OFFICE IS IN PORTLAND, OR

Q: WHAT IS ADDCO’S CONTACT INFORMATION?
A: CALL 1-800-555-0564 OR EMAIL ADDCOFIREPLACES@AOL.COM

Shipping Questions

Q: HOW DO I TRACK MY ORDER?
A:  WE WILL PROVIDE YOU WITH A TRACKING NUMBER BY EMAIL OR BY PHONE.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2 – 5 DAYS BY GROUND CARRIER.

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON MOST DELIVERIES TO SCHEDULE A DELIVERY TIME SO THAT YOU CAN INSPECT AND SIGN FOR THE BOX(ES). IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT. FOR MORE DETAILS CLICK HERE.

Q: WILL THE CARRIER DELIVER THE SHIPMENT INSIDE?
A: NO. DELIVERY IS CURB-SIDE ONLY. INSIDE DELIVERY SERVICE CAN BE ARRANGED FOR AN ADDITIONAL CHARGE. CALL 1-800-555-0564.

Q: WHAT DO I DO IF THE PRODUCT HAS CONCEALED DAMAGE?
A: CONTACT ADDCO WITHIN 24 HOURS AT 1-800-555-0564.

Q: WILL I NEED HELP WHEN THE PRODUCTS ARE DELIVERED?
A: MANTELS WEIGH OVER 100 LBS, FIREPLACES 35 LBS PLUS &
ELECTRIC STOVES 50 TO 75 LBS.

Q: ARE THERE ANY FREIGHT CHARGES?

A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY, CALL 1-800-555-0564 FOR DETAILS.

Returns / Refunds

Q: DO YOU HAVE A RETURN CANCELLATION AND REFUND POLICY?
A: YES. CLICK HERE TO READ RETURN POLICY.

Q: WHAT IS YOUR DAMAGED PRODUCT REPLACEMENT POLICY?
A. IF PRODUCT IS DEFECTIVE OR DAMAGED, WE WILL REPLACE THE WHOLE UNIT OR THE DAMAGED PART(S). FOR FREIGHT DAMAGES, YOU MUST INDICATE THE DAMAGES WHEN YOU SIGN FOR THE SHIPMENT AND CONTACT ADDCO WITHIN 24 HOURS

Product Info

Q: ARE THE ELECTRIC FIREPLACE PRODUCTS APPROVED AND CERTIFIED?
A: YES, THE PRODUCTS HAVE BEEN CSA OR UL APPROVED.

Q: WHERE DO I FIND PRODUCT INFORMATION?
A: CLICK HERE TO VIEW THE PRODUCT PAGE.

Q: DO YOU HAVE SPEC SHEETS FOR PRODUCTS?
A: YES, SPECIFICATIONS ARE PROVIDED ON EACH PAGE FOR PRODUCTS THAT REQUIRE SPEC SHEETS.

Q: DO YOU HAVE THE PRODUCTS IN STOCK?
A. YES. WE USUALLY HAVE ALL PRODUCTS IN STOCK.

Q: DO YOU HAVE A CATALOG OF ALL ELECTRIC FIREPLACE PRODUCTS?

A: NO. ALL OF OUR PRODUCTS ARE LISTED ON OUR WEB PAGES.

Q: HOW EFFICIENT ARE ELECTRIC FIREPLACES?
A: ELECTRIC FIREPLACES ARE 100% EFFICIENT.  ALL ENERGY IS CONVERTED TO HEAT.

Q: DO THE ELECTRIC FIREPLACES HAVE HEATERS?
A: YES. THE ELECTRIC FIREPLACES AND STOVES HAVE HEATERS.

Q: DO YOU HAVE 240V BUILDER MODELS?

A: YES. CLICK HERE.

Q: CAN THE FLAME, BRIGHTNESS, AND HEAT BE ADJUSTED?
A: MOST OF THE UNITS HAVE CONTROLS ON THE ELECTRIC FIREPLACE OR ON THE REMOTE.
PRODUCT DETAILS CAN BE FOUND ON EACH INDIVIDUAL PRODUCT PAGE.

Q: DO I NEED SPECIAL WIRING TO INSTALL THE UNIT.
A: NO. 120V –  JUST PLUG-IT-IN TO A STANDARD OUTLET.
A: YES. 240V – ELECTRICIAN INSTALLATION RECOMMENDED.

Q: HOW MUCH HEAT DO THEY PUT OUT?
A: 750 BTUs TO 10,000 BTUs OF TOTAL HEAT.

Q: CAN I OPERATE THE UNIT WITHOUT HEAT?

A: YES. THE HEATER/FAN IS ON A SEPARATE CONTROL.

Q: WHAT DOES IT COST PER HR WITHOUT HEAT (Flame Only)?

A: COST VARIES BETWEEN $.04 – $.08/ HOUR (Varies In Each State)

Q: WHAT DOES IT COST PER HOUR WITH HEAT AND FLAME?
A: COST = VARIES BETWEEN $.08 – $.15 /HR.(Varies In Each State)

Q: IS THERE A WARRANTY?
A: YES, ALL PRODUCTS INCLUDE A MANUFACTURER’S WARRANTY.

Q: CAN I OPERATE THE UNIT WITH A REMOTE?
A: YES. ON/OFF OR MULTIFUNCTION REMOTES ARE AVAILABLE WITH ALL ELECTRIC FIREPLACES AND STOVES.

Q: HOW LONG DOES IT TAKE TO INSTALL AN ELECTRIC FIREPLACE?
A: NORMALLY, LESS THAN ONE HOUR.

Q: WHAT COMES WITH THE FREE-STANDING UNITS?
A: THE FIREPLACE, TRIM KIT, AND SURROUND/MANTEL.

Q: CAN I INSTALL IT MYSELF?
A: YES. THE FIREPLACE, TRIM KIT AND MANTEL ARE D.I.Y. PRODUCTS.

Q: CAN I INSTALL THE INSERT INTO AN EXISTING WOOD-BURNING, GAS, OR PELLET FIREPLACE?
A: YES. THE OPENING DIMENSIONS ARE REQUIRED TO SELECT AN INSERT.

Q: ARE THE SURROUND/MANTELS FREE-STANDING?
A: YES. WALL AND CORNER UNITS.

Q: CAN I USE MY EXISTING SURROUND/MANTEL?

A: YES. YOU NEED ONLY THE ELECTRIC FIREPLACE INSERT AND A TRIM KIT.

Q: CAN I INSTALL THE INSERT IN AN ENTERTAINMENT CENTER?

A: YES. YOU CAN INSTALL THE FIREPLACE ANYWHERE.

Q: HOW DO I CARE FOR THE MANTEL?
A: DUST WITH A POLISH MOISTENED CLOTH. POLISH CUSHIONS THE CLOTH, ELIMINATING THE SCRATCHING THAT OCCURS WITH DRY DUSTING. DUST WILL SCRATCH THE FURNITURE SURFACE IF NOT REMOVED PROPERLY.USE A SOFT, CLEAN CLOTH THAT WON’T SCRATCH THE SURFACE. AVOID COURSE OR SCRATCHY MATERIALS OR FABRICS. AVOID USING SOAP AND WATER ON FURNITURE.

Payment Questions

Q: DO I NEED TO PAY A SALES TAX WHEN PURCHASING PRODUCTS?
A: NO. INTERNET SALES ARE TAX EXEMPT IN MOST STATES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: VISA, MASTERCARD, DISCOVER, & AMEX. YOU CAN ALSO MAKE PURCHASES USING PAYPAL.

Q: DO YOU OFFER TERMS FOR CONSUMERS?
A: YES. WE OFFER A 2 PAYMENT/ 3PAYMENT PROGRAM. CALL FOR MORE INFORMATION AT 1-800-555-0564.

Q: ARE THERE ANY FREIGHT CHARGES?
A: SHIPPING IS FREE IN THE CONTINENTAL USA FOR ALL CURB SIDE DELIVERIES. A SHIPPING CHARGE MAY APPLY TO ORDERS BEING SHIPPED TO CANADA. THERE WILL BE AN ADDITIONAL CHARGE FOR INSIDE DELIVERY. CALL 1-800-555-0564 FOR DETAILS.

Discount Programs

Q: DO YOU HAVE UNADVERTISED SPECIALS?
A: YES. CALL 1-800-555-0564 TO CHECK ON THE PRODUCT YOU ARE INTERESTED IN PURCHASING.

Q: HOW CAN I BE NOTIFIED OF UNADVERTISED SPECIALS?
A: FILL OUT THE FORM AT THE BOTTOM OF THIS PAGE TO BECOME AN ADDCO MEMBER.

Q: DO YOU HAVE SPECIALS AND SALES?
A: YES.
CLICK HERE TO VIEW OUR SHOOTING STAR SALE.
CLICK HERE TO VIEW THE CLOSE OUTS / DISCONTINUED ITEMS.
CLICK HERE TO VIEW CLASSIC FLAME CLOSE OUT ITEMS.
CLICK HERE TO VIEW OUR PORTLAND, OREGON SHOWROOM PICK UP ONLY ITEMS.

Q: DO YOU OFFER SENIOR DISCOUNTS?
A: YES. WE OFFER A SENIOR DISCOUNT FOR 50+. CALL 1-800-555-0564.

Q: WHAT ARE THE ADDCO MEMBERSHIP BENEFITS?
A: YOU WILL RECEIVE EXCLUSIVE DISCOUNTS BY SIGNING UP FOR THE ADDCO MEMBERSHIP.
YOU WILL ALSO RECEIVE PRE-SALE NOTIFICATIONS.
(You will not receive spam. Your information will not be shared with external mailing lists.)

Q: DO YOU OFFER PRICE MATCHING? $$
A: YES.  CALL 1-800-555-0564 FOR MORE INFORMATION.

Q: WHAT DISCOUNTS DO YOU OFFER? $$
A: SENIOR DISCOUNTS, MILITARY DISCOUNTS, MULTIPLE PURCHASE DISCOUNTS, & TRADE DISCOUNTS.
CALL 1-800-555-0564 FOR MORE INFORMATION.