PRIVACY
POLICY
Welcome! ADDCO takes seriously the issue of safeguarding your
privacy online. We do not share the information you provide
with any other company, outside source, or any person not employed
by ADDCO. Every transaction conducted online or by phone
is secured for your protection. To make a purchase ADDCO does
collect some information about you, including credit card and
contact information, and uses the information for the sole purpose
of conducting the sale of an electric fireplace or any other
product ADDCO offers on the website. If you use a credit card
to purchase a product by any payment method we offer, either
online or by phone, we will charge the credit card the exact
purchase price. There are no hidden taxes, fees, or charges.
After the sale has been completed the credit card information
is deleted from our system and/or destroyed. The charge will
appear on your credit card statement under ADDCO. If you any
questions regarding our privacy statement we encourage you to
call 1-800-555-0564.
IMPORTANT
INFORMATION
All non-defective returns may be subject to a restocking fee
Visa, Master Card, American Express
and Discover are accepted
Your credit card is charged when your
telephone order is placed
Your credit card is charged after order confirmation by ADDCO
(online orders only)
Google Checkout, Amazon Payments, and Paypal are accepted (online
orders only)
Item availability and prices subject
to change without notice
Manufacturer's warranties in effect at time of purchase apply
Manufacturer's specifications subject to change without notice
ADDCO is not responsible for typographical errors on our website
DELIVERY
POLICY
Please
allow 24 - 48 hours to process your order, in order to give
you time to make any changes to your order before we ship. The
majority of orders will be strapped on a pallet and shipped
by a ground freight company. The freight company at the closest
terminal to your location will call you to arrange an outside
delivery for orders shipped via ground freight. The trucking
company will only take the product(s) off the truck by lift
gate, which is called curbside delivery. You are required to
sign for your package after you have inspected the boxes. If
you do not thoroughly inspect each package, we cannot and will
not be responsible for any claims made regarding damaged items.
Be aware that you may need assistance moving the freight from
the delivery truck to your location, since it is an outside
curbside delivery. Some packages may weigh from 50-200 lbs.
Fedex will ship smaller packages and a signature will be required
at delivery.
Normally, it takes 3-7 days to reach any terminal within the
continental US from Portland, Oregon.
DAMAGE
POLICY
YOU
ARE REQUIRED TO INSPECT THE PACKAGING IMMEDIATELY UPON DELIVERY
FOR POSSIBLE DAMAGE TO THE BOX(ES). IF THE BOXES ARE SEVERELY
DAMAGED, YOU NEED TO INSPECT THE PRODUCT INSIDE THE BOX FOR
DAMAGE. WE WILL NOT BE RESPONSIBLE FOR ANY CLAIMS FOR DAMAGED
PRODUCTS IF YOU FAIL TO MARK ON THE DELIVERY RECEIPT THAT THE
PRODUCT IS DAMAGED. If your package(s) is deemed too damaged
for delivery, you must write "damaged - refused delivery"
on the shipping receipt. Some orders have multiple packages.
Any undamaged items may not be refused. Some packages will show
slight damage normal to shipping. On the delivery receipt, make
note of any damages when you sign for your order. Please inspect
the product immediately for any possible concealed damage. In
order for ADDCO to make any replacements, we must be notified
BY TELEPHONE of any damages within 24 hours of delivery.
If you decide to file a damaged claim with the freight company,
ADDCO assumes no responsiblity for the return, replacement,
or refund of the damaged freight.
INSIDE
DELIVERY
We can provide inside delivery
for most orders. You will need to order by phone if you require
inside delivery service. Inside delivery cost is $65. The inside
delivery service is a 'no stairs' delivery, typically to a garage
or covered area. Please call 1-800-555-0564 for a quote for
delivery that requires moving the packages up a flight of stairs
or to higher floors by an elevator.
Maximum weight for inside delivery is 200 lbs. per box.
CANCELLATION
POLICY
If
you need to cancel an item(s) you have ordered, you must call
1-800-555-0564 or email addcoelectricco@aol.com for an authorization
number within 24 hours of placing your order.
RETURN
POLICY
If
you decide to return an item(s) you have ordered, you must call
1-800-555-0564
for
an authorization number within 48 hours of receiving your product(s).
All non-defective
returns must be made within 10 days. A $50-$100 RESTOCKING CHARGE
PLUS RETURN FREIGHT FEES WILL BE APPLICABLE ON ALL RETURNS.
ADDCO will not accept returned merchandise beyond 30 days of
the date of delivery.
Return
Shipping: You must
save all packing materials and repack the unit and all other
accessories as received. ADDCO must receive the unit and all
other accessories in good condition before we will refund your
money.
ADDCO
CONTACT INFORMATION
For
damaged shipments, shipping, parts, and/or installation questions,
or warranty coverage, call 1-800-555-0564 or 1-800-965-3850.
For Installation Assistance by
Phone, Call 1-800-555-0564.
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