PRIVACY
POLICY
Welcome! ADDCO takes seriously the issue
of safeguarding your privacy online. We do not share the information
you provide with any other company, outside source, or any person
not employed by ADDCO. Every transaction conducted online
or by phone is secured for your protection. To make a purchase
ADDCO does collect some information about you, including credit
card and contact information, and uses the information for the
sole purpose of conducting the sale of an electric fireplace
or any other product ADDCO offers on the website. If you use
a credit card to purchase a product by any payment method we
offer, either online or by phone, we will charge the credit
card the exact purchase price. There are no hidden taxes, fees,
or charges. After the sale has been completed the credit card
information is deleted from our system and/or destroyed. The
charge will appear on your credit card statement under ADDCO.
If you any questions regarding our privacy statement we encourage
you to call Bob at 1-800-555-0564.
IMPORTANT
INFORMATION
Online orders for Burley
and Current Flame products can be delivered to the continental
United States and Canada
All other products ordered online are for continental United
States delivery only
All non-defective returns may be subject to a restocking fee
Visa, Master Card, American Express
and Discover are accepted
Your credit card is charged when your
telephone order is placed
Your credit card is charged after order confirmation by ADDCO
(online orders only)
Google Checkout and Paypal are accepted (online orders only)
Item availability and prices subject
to change without notice
Manufacturer's warranties in effect at time of purchase apply
Manufacturer's specifications subject to change without notice
ADDCO is not responsible for typographical errors on our website
DELIVERY
POLICY
Your
order will be shipped by either UPS ground or a freight company.
We will call you with the delivery schedule for your order.
The closest freight terminal to you will call you to arrange
an outside delivery time if your order is shipped by a freight
carrier. If your order is shipped via UPS, you will be required
to sign for your package. Normally, it takes 3-5 days to reach
West Coast terminals and 5-7 days to reach all other terminals
within the continental US from Portland, Oregon. Orders placed
by telephone or through ElectricFireplace.com's cart system
typically ship 48 hours from the time you place your order.
Be aware that you may need assistance moving the freight from
the delivery truck to your location. Some packages may weigh
more than 100 lbs.
INSIDE
DELIVERY
We can provide inside delivery for most
orders. You will need to order by phone if you require inside
delivery service. Inside delivery cost is $65. The inside delivery
service is a 'no stairs' delivery, typically to a garage or
covered area. Please call 1-800-555-0564 for a quote for delivery
that requires moving the packages up a flight of stairs or to
higher floors by an elevator.
Maximum weight for inside delivery is 200 lbs. per box.
DAMAGE
POLICY
You
are required to inspect the packages immediately upon delivery
for damage. You and the driver should inspect the contents of
the box for damage. If you do not thoroughly inspect each package,
we cannot and will not be responsible for any claims made regarding
damaged items. If
your package(s) is deemed too damaged for delivery, you must
write "damaged - refused delivery" on the delivery
receipt. Some orders have multiple packages and if any part
of your order is damaged, refuse the entire order and write
"damaged - refused delivery." Some packages will show
slight damage normal to shipping. On the delivery receipt, make
note of any damages when you sign for your order. Please inspect
the product immediately for any possible concealed damage. In
order for ADDCO to make any replacements, we must be notified
of any damages within 24 hours of delivery.
If you decide to file a damaged claim with the freight company,
ADDCO assumes no more responsiblity for the return, replacement,
or refund of the damaged freight.
CANCELLATION
POLICY
If
you need to cancel an item(s) you have ordered, you must call
1-800-555-0564
or 1-800-965-3850
for an authorization number within 24 hours of placing your
order.
RETURN
POLICY
If
decide to return an item(s) you have ordered, you must call
1-800-555-0564
or 1-800-965-3850
for an authorization number within 48 hours of receiving your
product(s).
All non-defective returns must be made within 10 days. Non-defective
returns may be subject to a restocking fee. RETURN FREIGHT FEES
WILL BE APPLICABLE ON ALL RETURNS. ADDCO will not accept returned
merchandise beyond 30 days of the date of purchase.
Return
Shipping: You must save
all packing materials and repack the unit and all other accessories
as received. ADDCO must receive the unit and all other accessories
in good condition before we will refund your money.
ADDCO
CONTACT INFORMATION
For
damaged shipments, immediately call the ADDCO shipping department
at 1-800-965-3850.
For shipping, parts, and/or installation questions, or warranty
coverage, call 1-503-289-3850 or email ADDCOwarehouse@aol.com.
For all other inquiries, call 1-800-555-0564 or 1-800-965-3850
PST.
For Installation Assistance by Phone,
Call 1-800-965-3850.
ElectricFireplaces.com
- (800) 555-0564 / (800) 965-3850
Place a Secure
