PRIVACY
POLICY
Welcome! ADDCO takes seriously the issue
of safeguarding your privacy online. We do not share the information
you provide with any other company, outside source, or any person
not employed by ADDCO. Every transaction conducted online
or by phone is secured for your protection. To make a purchase
ADDCO does collect some information about you, including credit
card and contact information, and uses the information for the
sole purpose of conducting the sale of an electric fireplace
or any other product ADDCO offers on the website. If you use
a credit card to purchase a product by any payment method we
offer, either online or by phone, we will charge the credit
card the exact purchase price. There are no hidden taxes, fees,
or charges. After the sale has been completed the credit card
information is deleted from our system and/or destroyed. The
charge will appear on your credit card statement under ADDCO.
If you any questions regarding our privacy statement we encourage
you to call 1-800-555-0564.
IMPORTANT
INFORMATION
All other products ordered online are for continental United
States delivery only
All non-defective returns may be subject to a restocking fee
Visa, Master Card, American Express
and Discover are accepted
Your credit card is charged when your
telephone order is placed
Your credit card is charged after order confirmation by ADDCO
(online orders only)
Google Checkout and Paypal are accepted (online orders only)
Item availability and prices subject
to change without notice
Manufacturer's warranties in effect at time of purchase apply
Manufacturer's specifications subject to change without notice
ADDCO is not responsible for typographical errors on our website
DELIVERY
POLICY
Please
allow 48 hours to process your order, in order to give you time
to make any changes to your order before we ship. Your order
will be shipped by a freight company of ADDCO's choice. The
closest freight terminal to you will call you to arrange an
outside delivery time. You are required to sign for your package
after you have inspected the boxes. If you do not thoroughly
inspect each package, we cannot and will not be responsible
for any claims made regarding damaged items. Normally,
it takes 3-7 days to reach any terminal within the continental
US from Portland, Oregon. Be aware that you may need assistance
moving the freight from the delivery truck to your location,
since it is an outside curbside delivery. Some packages may
weigh more than 100 lbs.
DAMAGE
POLICY
You
are required to inspect the packages immediately upon delivery
for damage. You and the driver should inspect the contents of
the box for damage. If you do not thoroughly inspect each package,
we cannot and will not be responsible for any claims made regarding
damaged items. If
your package(s) is deemed too damaged for delivery, you must
write "damaged - refused delivery" on the delivery
receipt. Some orders have multiple packages and if any part
of your order is damaged, only refuse the damaged package and
write "damaged - refused delivery of damaged product."
For example, if you receive a mantel in one box, insert in one
box, and trim kit in one box, for a total of 3 boxes on a pallet,
and the trim kit is damaged, refuse the trim kit, but accept
the mantel and insert boxes. We will then replace the damaged
unit. Some packages will show slight damage normal to shipping.
On the delivery receipt, make note of any damages when you sign
for your order. Please inspect the product immediately for any
possible concealed damage. In order for ADDCO to make any replacements,
we must be notified of any damages within 24 hours of delivery.
If you decide to file a damaged claim with the freight company,
ADDCO assumes no more responsiblity for the return, replacement,
or refund of the damaged freight.
INSIDE
DELIVERY
We can provide inside delivery
for most orders. You will need to order by phone if you require
inside delivery service. Inside delivery cost is $65. The inside
delivery service is a 'no stairs' delivery, typically to a garage
or covered area. Please call 1-800-555-0564 for a quote for
delivery that requires moving the packages up a flight of stairs
or to higher floors by an elevator.
Maximum weight for inside delivery is 200 lbs. per box.
RETURN
POLICY
If
decide to return an item(s) you have ordered, you must call
1-800-555-0564
for
an authorization number within 48 hours of receiving your product(s).
All non-defective
returns must be made within 10 days. Non-defective returns may
be subject to a restocking fee. RETURN FREIGHT FEES WILL BE
APPLICABLE ON ALL RETURNS. ADDCO will not accept returned merchandise
beyond 30 days of the date of purchase.
Return
Shipping: You must save
all packing materials and repack the unit and all other accessories
as received. ADDCO must receive the unit and all other accessories
in good condition before we will refund your money.
ADDCO
CONTACT INFORMATION
For
damaged shipments, shipping, parts, and/or installation questions,
or warranty coverage, call 1-800-555-0564 or email addcoelectricco@aol.com
or addcowizard@aol.com.
For Installation Assistance by Phone,
Call 1-800-555-0564.
ElectricFireplaces.com
- (800) 555-0564 / (800) 965-3850
