Shipping to Canada

Q: DO YOU SHIP ELECTRIC FIREPLACE PRODUCTS TO CANADA?
A: YES. WE SHIP ALL BRANDS TO CANADA.

Q: CAN I ORDER CANADA SHIPMENTS BY PHONE?
A: YES. ALL ORDERS SHIPPING TO CANADA MUST BE ORDERED BY PHONE.

Q: HOW DO I ORDER PRODUCTS?
A: CALL 509-427-7089 OR 800-555-0564 TO ORDER ANY PRODUCT TO SHIP TO CANADA.

PAYMENT QUESTIONS

Q: DO I HAVE TO PAY TAXES?
A: YES. YOUR DUTIES & TAXES WILL BE CALCULATED BY PHONE.

Q: DO I HAVE TO PAY DUTIES?
A: YES, IF COMING FROM THE UNITED STATES. WE HAVE SEVERAL CANADIAN WAREHOUSES FROM WHICH YOU WILL NOT HAVE TO PAY DUTIES.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: CLICK HERE TO SEE ALL PAYMENT METHODS ACCEPTED.

SHIPPING QUESTIONS

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON MOST DELIVERIES TO SCHEDULE A DELIVERY TIME
SO THAT YOU CAN INSPECT AND SIGN FOR THE BOX(ES). IF THE PACKAGE(S) ARE DAMAGED
BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT.
FOR MORE DETAILS CLICK HERE.

Q: DO I HAVE TO PAY FREIGHT?
A: WE OFFER FREE SHIPPING.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  2-5 DAYS