Q: DO YOU SHIP ELECTRIC FIREPLACE PRODUCTS TO CANADA?
A: YES. WE SHIP CURRENT FLAME & BURLEY PRODUCTS WITHIN CANADA FROM OUR CANADA WAREHOUSE. WE SHIP OTHER PRODUCTS FROM OUR PORTLAND, OREGON WAREHOUSE TO CANADA. ALL PRODUCTS THAT WE CAN SHIP TO CANADA ARE IDENTIFIED BY A NEXT TO THE ORDER BUTTON.

Q: CAN I ORDER ONLINE?
A: YES, CURRENT FLAME AND BURLEY PRODUCTS ONLY.
CLICK HERE TO VIEW BURLEY PRODUCTS.
CLICK HERE TO VIEW CURRENT FLAME PRODUCTS.

Q: IS THE ONLINE CART SYSTEM SECURE TO PLACE AN ORDER THROUGH?
A: YES, ORDERS PLACED THROUGH THE WEB PAGE CART SYSTEM ARE SAFE AND SECURE.
CLICK HERE TO READ OUR PRIVACY / SECURITY POLICY.

Q: CAN I ORDER CANADA SHIPMENTS BY PHONE?
A: YES. ALL ORDERS WITH THE EXCEPTION OF BURLEY AND CURRENT FLAME PRODUCTS MUST BE ORDERED BY PHONE.

Q: HOW DO I ORDER OTHER PRODUCTS?
A: CALL 1-800-555-0564 OR 1-503-247-3473 TO ORDER ANY PRODUCTS WITH A NEXT TO THE ORDER BUTTON.

Q: DO YOU SHIP BURLEY PRODUCTS TO CANADA?
A: YES, WE SHIP BURLEY PRODUCTS FROM OUR CANADA WAREHOUSE TO CANADIAN CUSTOMERS.
CLICK HERE TO VIEW BURLEY PRODUCTS.

Q: DO YOU SHIP CURRENT FLAME PRODUCTS TO CANADA?
A: YES, WE SHIP CURRENT FLAME PRODUCTS FROM OUR CANADA WAREHOUSE TO CANADIAN CUSTOMERS.
CLICK HERE TO VIEW CURRENT FLAME PRODUCTS.

Q: DO YOU SHIP 5000 BTU INSERTS TO CANADA?
A: YES, CLICK HERE TO VIEW 5000 BTU INSERTS.

Q: DO YOU SHIP 10000 BTU 208V INSERTS TO CANADA?
A: YES, CLICK HERE TO VIEW 10000 BTU INSERTS.

Q: DO YOU HAVE THE PRODUCTS IN STOCK?
A. YES. WE USUALLY HAVE ALL PRODUCTS IN STOCK.

PAYMENT QUESTIONS

Q: DO I HAVE TO PAY DUTIES AND TAXES?
A: YES. YOUR DUTIES AND TAXES WILL BE CALCULATED BY PHONE.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: VISA, MASTERCARD, DISCOVER, & AMEX.

SHIPPING QUESTIONS

Q: WILL THE SHIPPER CALL ME TO ARRANGE DELIVERY?
A: YES, THEY WILL CALL YOU ON MOST DELIVERIES TO SCHEDULE A DELIVERY TIME SO THAT YOU CAN INSPECT AND SIGN FOR THE BOX(ES). IF THE PACKAGE(S) ARE DAMAGED BE SURE TO NOTE DAMAGED ON THE RECEIPT AND DECLINE THE SHIPMENT. FOR MORE DETAILS CLICK HERE.

Q: DO I HAVE TO PAY FREIGHT?
A: NO. WE OFFER FREE SHIPPING.

Q: WHAT IS THE DELIVERY TIME FOR IN STOCK ITEMS?
A:  7-9 DAYS BY GROUND CARRIER.

DEALER / COMMERCIAL

Q: WHO DO I CONTACT IF I AM INTERESTED IN SELLING YOUR PRODUCTS?
A: CALL BOB, 1-800-555-0564. CLICK HERE TO LEARN MORE.

Q: DO YOU HAVE A COMMERCIAL DEPARTMENT?
A: YES. CLICK HERE TO VISIT OUR COMMERCIAL DEPARTMENT.